PUBLIC OFFER

for the conclusion of a contract for the provision of services for a fee of the «Tap & Talk» voice translation service

Version dated 25 August 2026

This English text is a translation provided for convenience only. The legally binding version of this document is the Russian original — Публичная оферта. In the event of any discrepancy between the two versions, the Russian text prevails (see also clause 14.4).

1. General provisions

1.1. This document constitutes an official public proposal (public offer) in accordance with clause 2 of Article 437 of the Civil Code of the Russian Federation, addressed to an unlimited number of natural persons, to conclude a contract for the provision of services for a fee (hereinafter — the “Contract”) on the terms set out below.

1.2. The Contractor: Sergei Vladimirovich Shestopalov, self-employed (professional income tax payer in accordance with Federal Law No. 422-FZ of 27 November 2018), INN (taxpayer identification number) 614706689424 (hereinafter — the “Contractor”).

1.3. Acceptance of this Offer means the performance by the Customer of the conclusive actions provided for in Section 4 of this Offer. Acceptance means the full and unconditional acceptance by the Customer of all the terms of this Offer without any exceptions or limitations, by way of accession (Article 428 of the Civil Code of the Russian Federation).

1.4. The Contract is deemed concluded and takes effect from the moment the Customer accepts this Offer.

1.5. This Offer is published on the Internet at: https://tapntalk.world/legal/en/oferta.html (Russian original: https://tapntalk.world/legal/oferta.html) and is available to the Customer prior to acceptance.

2. Terms and definitions

The “Tap & Talk” Service (the Service) — the Contractor’s software system, comprising the “Tap & Talk” mobile application and the server side, which provides voice translation of spoken speech in real time.

Website — the Contractor’s website on the Internet: https://tapntalk.world/.

Application — the “Tap & Talk” mobile application for the Android OS, distributed via RuStore / Google Play.

Service (as rendered) — the provision to the Customer of access to the functionality of the Service to the extent determined by the number of Credits available to the Customer.

Credit — a notional unit for accounting for the volume of the Service. One (1) Credit is consumed per translated phrase — one completed cycle of voice translation of the Customer’s utterance with a duration of up to 15 (fifteen) seconds.

Credit Pack (Pack) — a number of Credits purchased by the Customer to top up the Balance.

Balance — the record of the Credits owned by the Customer and not yet consumed by them. The Balance is topped up by purchasing Credit Packs and by the crediting of Welcome Credits.

Welcome Credits — 20 (twenty) Credits credited to the Balance once, upon first registration of an account from a device. Welcome Credits are granted once per device and are not subject to any cash equivalent.

Personal Account — the “Settings” and “Products” sections of the Application, available to the Customer after registration and authorization.

Payment Agent — Robokassa LLC (ООО «Робокасса»), which accepts payments from Customers for the benefit of the Contractor.

3. Subject matter of the Contract

3.1. The Contractor undertakes to render the Service to the Customer — to provide access to the functionality of the “Tap & Talk” Service (voice translation of spoken speech in real time) — and the Customer undertakes to pay for the Service on the terms of this Contract.

3.2. The volume of the Service is determined by the number of Credits corresponding to the Credit Packs purchased, in accordance with Section 5 of this Offer.

3.3. The Service is rendered remotely, via the Internet, through the Application.

3.4. The Contractor is entitled to engage third parties to render the Service (including voice translation and payment acceptance services), while remaining liable for their actions as for its own.

4. Procedure for concluding the Contract (acceptance of the Offer)

4.1. Acceptance of this Offer is deemed to be the performance by the Customer of any of the following conclusive actions, whichever occurs first:

• registration of an account in the Application;
• payment for a Credit Pack;
• actual use of the Service.

4.2. The Contractor records the fact of acceptance: the date and time, the version of the Offer, and the identifiers of the account and of the payment.

4.3. The Customer may be a natural person with full legal capacity who has reached the age of 18. By registering and paying for the Service, the Customer confirms compliance with these requirements.

5. Credit Packs and the Balance

5.1. The Customer may purchase the following Credit Packs:

5.2. Payment for a Pack is made as a one-off payment at the moment of purchase. The purchase of a Pack is not renewed automatically.

5.3. Credits from a purchased Pack are credited to the Customer’s Balance. Credits from a Pack have no expiry date and are not forfeited.

5.4. All consumption of Credits is charged exclusively from the Balance: one (1) Credit per translated phrase as defined in Section 2 of this Offer.

5.5. Upon first registration of an account from a device, Welcome Credits (as defined in Section 2 of this Offer) are credited to the Customer’s Balance once. Welcome Credits are not renewed and are not subject to refund in monetary form.

5.6. The current price and composition of the Credit Packs are displayed in the Application before the purchase.

6. Refunds

6.1. Erroneous charges. A charge is deemed erroneous if it was made as a result of a technical error, including: a repeated (double) charge for a single purchase; a charge exceeding the agreed price of the Credit Pack; any other charge not provided for by this Offer.

6.2. In the event of an erroneous charge, the Customer may send an enquiry to support@tapntalk.world, stating the e-mail address of the account, the date and amount of the charge, and a description of the circumstances. The Contractor accepts the enquiry on the day of receipt, refrains from initiating new charges in respect of the disputed payments until the review is completed, and reviews the enquiry within no more than 3 (three) business days.

6.3. Where an erroneous charge is confirmed, the Contractor refunds the full amount of the erroneous charge to the same payment instrument from which the payment was made, within 10 (ten) calendar days from the date on which the error was confirmed. The actual crediting time depends on the Customer’s bank.

6.4. Withdrawal from the Service. The Customer may withdraw from the Service at any time in accordance with Article 32 of Law of the Russian Federation No. 2300-1 of 7 February 1992 “On Protection of Consumer Rights”, by sending an enquiry to support@tapntalk.world. Upon withdrawal, the amount paid is refunded less the expenses actually incurred by the Contractor in connection with the performance of the Contract. Expenses actually incurred comprise the value of the Credits actually consumed, calculated at the price at which the corresponding Credit Packs were purchased.

6.5. Service of inadequate quality / Service not rendered. If the Service was not provided or was provided with material defects through the fault of the Contractor (for example, prolonged unavailability of the Service), the Customer may demand a refund of the amount paid in full or in proportion to the period of unavailability of the Service. The enquiry is sent to support@tapntalk.world and is reviewed within no more than 10 (ten) calendar days.

6.6. Refunds are made by the same method by which the payment was made, through the Payment Agent. If a refund to the original payment instrument is technically impossible, the refund method is agreed with the Customer in accordance with the applicable law.

6.7. This Section does not limit the Customer’s rights provided for by the laws of the Russian Federation, including the Law “On Protection of Consumer Rights”.

7. Changes to prices and terms

7.1. The Contractor may change the prices of the Credit Packs, as well as the terms of this Offer, by notifying the Customer no less than 10 (ten) calendar days before the date on which the changes take effect, by publishing the new version of the Offer on the Website and/or by a notice in the Application or to the Customer’s e-mail address.

7.2. The new prices apply only to purchases made after the changes take effect. Purchases already made are not recalculated.

7.3. If the Customer does not agree with the new price or terms, the Customer may stop purchasing Credit Packs and stop using the Service. Continued use of the Service after the changes take effect signifies the Customer’s agreement with the new terms.

8. Settlement procedure and confirmation of payment

8.1. All settlements under the Contract are made in Russian roubles by non-cash means through the Payment Agent — Robokassa LLC (ООО «Робокасса»). The available payment methods (bank cards, the Faster Payments System (SBP) and others) are displayed on the Payment Agent’s payment page.

8.2. Payment details (card number and other data) are entered by the Customer on the Payment Agent’s secure page. The Contractor does not receive, store or process Customers’ bank card data.

8.3. The Contractor is a professional income tax payer (self-employed). The fiscal receipt is issued in accordance with Federal Law No. 422-FZ of 27 November 2018 using the “Robocheki” service and is sent to the Customer at the e-mail address provided upon registration/payment.

8.4. The Contractor’s obligation to provide access to the Service is deemed performed from the moment the payment is confirmed by the Payment Agent.

9. Rights and obligations of the Parties

9.1. The Contractor undertakes to:

• provide access to the Service to the extent corresponding to the Customer’s Balance;
• ensure the confidentiality of the Customer’s personal data in accordance with the Privacy Policy and Federal Law No. 152-FZ of 27 July 2006 “On Personal Data”;
• review Customers’ enquiries within the time limits established by this Offer.

9.2. The Contractor is entitled to:

• suspend access to the Service to carry out scheduled maintenance, notifying Customers where possible;
• terminate the Customer’s access to the Service in the event of the Customer’s breach of the terms of this Offer, with notice;
• modify the functionality of the Service, provided that this does not reduce the volume of the Service paid for and not yet consumed.

9.3. The Customer undertakes to:

• provide accurate information upon registration;
• not transfer access to their account to third parties;
• not use the Service for purposes contrary to the laws of the Russian Federation;
• not take any actions aimed at disrupting the normal operation of the Service (circumventing restrictions, automated requests made outside the Application, etc.);
• pay for the Service in good time.

9.4. The Customer is entitled to:

• use the Service to the extent of the Balance paid for, for personal non-commercial purposes;
• claim a refund in accordance with Section 6 of this Offer;
• contact support at support@tapntalk.world.

10. Liability of the Parties

10.1. For non-performance or improper performance of their obligations under the Contract, the Parties bear liability in accordance with the laws of the Russian Federation.

10.2. The Service is provided “as is” as regards the quality of voice translation: the Contractor does not guarantee absolute accuracy of translation and bears no liability for the consequences of the Customer’s use of the translation results.

10.3. The Contractor bears no liability for failures caused by: a malfunction of the Customer’s device or software; the absence or poor quality of the Customer’s connection; the acts (or omissions) of telecom operators, the Payment Agent or banks; or other circumstances beyond the Contractor’s reasonable control.

10.4. The Contractor’s aggregate liability under the Contract is limited to the amounts actually paid by the Customer for the Credit Packs purchased under the Contract, except where otherwise provided by mandatory provisions of the laws of the Russian Federation.

10.5. The Contractor bears no liability for non-performance of obligations where such non-performance occurred through the fault of the Customer.

11. Confidentiality and personal data

11.1. By registering an account and/or purchasing Credit Packs, the Customer consents to the processing of their personal data in accordance with the Privacy Policy and the Consent to Personal Data Processing published on the Website and in the Application.

11.2. The Parties undertake to maintain the confidentiality of information obtained in the course of performance of the Contract, except for information which must be disclosed by law or which is publicly available.

11.3. Personal data is processed in accordance with Federal Law No. 152-FZ of 27 July 2006 “On Personal Data” and Federal Law No. 149-FZ of 27 July 2006 “On Information, Information Technologies and Information Protection”.

12. Force majeure

12.1. The Parties are released from liability for non-performance or improper performance of their obligations under the Contract if proper performance proved impossible due to circumstances of insuperable force: extraordinary circumstances that are unavoidable in the given conditions, including prohibitive acts of public authorities, epidemics, blockade, embargo, earthquakes, floods, fires, other natural disasters, as well as large-scale failures of communication networks and of the Internet beyond the Parties’ control.

12.2. The Party affected by circumstances of insuperable force must notify the other Party within 30 (thirty) calendar days.

12.3. If circumstances of insuperable force persist for more than 60 (sixty) calendar days, either Party may withdraw from the Contract unilaterally and out of court.

13. Term of the Offer and of the Contract

13.1. This Offer takes effect from the moment it is published on the Website and remains in force until it is revoked by the Contractor.

13.2. The Contract takes effect from the moment the Customer accepts the Offer and remains in force until the Parties have fully performed their obligations.

13.3. The Contractor may revoke the Offer or amend its terms in accordance with Section 7. Amendments do not apply to purchases already made.

14. Dispute resolution

14.1. All disputes are resolved through negotiations. A pre-trial (claim) procedure is mandatory: the claim is sent to the e-mail address support@tapntalk.world and is reviewed within 10 (ten) calendar days from the moment of receipt.

14.2. If no agreement is reached, the dispute is referred to a court in accordance with the laws of the Russian Federation. A Customer who is a consumer may bring an action before the court at their place of residence in accordance with Article 29 of the Civil Procedure Code of the Russian Federation and Article 17 of the Law “On Protection of Consumer Rights”.

14.3. The law of the Russian Federation applies to the relations between the Parties.

14.4. The language of the Contract and of communication between the Parties is Russian.

15. Contractor’s details

Contractor: Sergei Vladimirovich Shestopalov

Status: self-employed (professional income tax payer, Federal Law No. 422-FZ)

INN (taxpayer identification number): 614706689424

Phone: +7 903 656-08-07

Support e-mail: support@tapntalk.world

Website: https://tapntalk.world/