PUBLIC OFFER
for the conclusion of a contract for the provision of services for a fee of the «Tap & Talk» voice translation service
Version dated 25 August 2026
This English text is a translation provided for convenience only. The legally binding version of this document is the Russian original — Публичная оферта. In the event of any discrepancy between the two versions, the Russian text prevails (see also clause 16.4).
1. General provisions
1.1. This document constitutes an official public proposal (public offer) in accordance with clause 2 of Article 437 of the Civil Code of the Russian Federation, addressed to an unlimited number of natural persons, to conclude a contract for the provision of services for a fee (hereinafter — the “Contract”) on the terms set out below.
1.2. The Contractor: Sergei Vladimirovich Shestopalov, self-employed (professional income tax payer in accordance with Federal Law No. 422-FZ of 27 November 2018), INN (taxpayer identification number) 614706689424 (hereinafter — the “Contractor”).
1.3. Acceptance of this Offer means the performance by the Customer of the conclusive actions provided for in Section 4 of this Offer. Acceptance means the full and unconditional acceptance by the Customer of all the terms of this Offer without any exceptions or limitations, by way of accession (Article 428 of the Civil Code of the Russian Federation).
1.4. The Contract is deemed concluded and takes effect from the moment the Customer accepts this Offer.
1.5. This Offer is published on the Internet at: https://tapntalk.world/legal/en/oferta.html (Russian original: https://tapntalk.world/legal/oferta.html) and is available to the Customer prior to acceptance.
2. Terms and definitions
The “Tap & Talk” Service (the Service) — the Contractor’s software system, comprising the “Tap & Talk” mobile application and the server side, which provides voice translation of spoken speech in real time.
Website — the Contractor’s website on the Internet: https://tapntalk.world/.
Application — the “Tap & Talk” mobile application for the Android OS, distributed via RuStore / Google Play.
Service (as rendered) — the provision to the Customer of access to the functionality of the Service to the extent corresponding to the selected Tariff.
Subscription — a method of rendering the Service under which access to the Service is granted for a specified Billing Period with automatic renewal and regular charging of the price (recurring payments), unless the Customer has disabled auto-renewal.
Billing Period — the term of the Subscription specified in Section 5 of this Offer.
Credit — a notional unit for accounting for the volume of the Service. One (1) Credit is consumed per translated phrase — one completed cycle of voice translation of the Customer’s utterance with a duration of up to 15 (fifteen) seconds.
Credit Pack (Pack) — an additional number of Credits purchased by the Customer separately from the Subscription, where a valid Subscription is in place.
Recurring payment (auto-charge) — a repeated debit of funds from the bank card (or other means of payment) used by the Customer for the first payment, without re-entering the payment details and without separate confirmation of each payment, effected on the basis of the Customer’s consent given in advance.
Personal Account — the “Subscription” section of the Application, available to the Customer after registration and authorization.
Payment Agent — Robokassa LLC (ООО «Робокасса»), which accepts payments from Customers for the benefit of the Contractor.
3. Subject matter of the Contract
3.1. The Contractor undertakes to render the Service to the Customer — to provide access to the functionality of the “Tap & Talk” Service (voice translation of spoken speech in real time) — and the Customer undertakes to pay for the Service on the terms of this Contract.
3.2. The volume of the Service is determined by the number of Credits corresponding to the selected Tariff or the purchased Credit Pack, in accordance with Sections 5 and 6 of this Offer.
3.3. The Service is rendered remotely, via the Internet, through the Application.
3.4. The Contractor is entitled to engage third parties to render the Service (including voice translation and payment acceptance services), while remaining liable for their actions as for its own.
4. Procedure for concluding the Contract (acceptance of the Offer)
4.1. Acceptance of this Offer is deemed to be the performance by the Customer of any of the following conclusive actions, whichever occurs first:
- registration of an account in the Application;
- payment for a Subscription or a Credit Pack;
- actual use of the Service.
4.2. When taking out a paid Subscription, the Customer additionally confirms acceptance by ticking a dedicated checkbox indicating agreement with the terms of this Offer and with recurring payments (Annex No. 1 to this Offer).
4.3. The Contractor records the fact of acceptance: the date and time, the version of the Offer, and the identifiers of the account and of the payment.
4.4. The Customer may be a natural person with full legal capacity who has reached the age of 18. By registering and paying for the Service, the Customer confirms compliance with these requirements.
5. Tariffs and Subscription terms
5.1. The Contractor provides the following Subscription tariffs:
| Tariff | Price | Billing Period | Credits included |
|---|---|---|---|
| Trial | RUB 0.00 (free of charge) | 7 (seven) calendar days | 30 Credits |
| Lite | RUB 399.00 | 30 (thirty) calendar days | 200 Credits |
| Pro | RUB 599.00 | 30 (thirty) calendar days | 400 Credits |
| Max | RUB 999.00 | 30 (thirty) calendar days | 800 Credits |
5.2. The Trial tariff is granted automatically to every Customer upon first registration of an account, once, requires no payment and has no auto-renewal. Upon expiry of the trial period, access to the Service ceases until a paid Subscription is taken out.
5.3. A paid Subscription takes effect from the moment the payment for the first Billing Period is confirmed by the Payment Agent.
5.4. The Credits included in the Subscription are granted for the current Billing Period. Unused Subscription Credits are not carried over to the next Billing Period and are forfeited at the end of the current Billing Period. Upon renewal of the Subscription for a new Billing Period, a new full allocation of Credits is granted in accordance with the Tariff.
5.5. If the Subscription Credits are exhausted during a Billing Period, the Customer may purchase a Credit Pack (Section 6) or wait for the start of the next Billing Period.
5.6. Change of Tariff. The Customer may change the Tariff at any time in the Personal Account. The new Tariff applies from the moment it is paid for, whereupon a new Billing Period starts afresh. The remainder of the previously paid Billing Period and the unused Credits of the former Tariff are not recalculated, not carried over and not subject to monetary compensation. Before confirming the change of Tariff, the terms of the new Tariff are displayed to the Customer.
5.7. The current price and composition of the Tariffs are displayed in the Application before the Subscription is taken out.
6. Credit Packs (additional purchase)
6.1. Where a valid Subscription is in place, the Customer may purchase additional Credit Packs:
| Pack | Price | Number of Credits |
|---|---|---|
| Small Pack | RUB 449.00 | 200 Credits |
| Medium Pack | RUB 699.00 | 400 Credits |
| Large Pack | RUB 1,499.00 | 1,000 Credits |
6.2. Credit Packs may be purchased only where a valid Subscription is in place (including during the payment retry period provided for in clause 7.5).
6.3. Credits from a Pack have no expiry date and are not forfeited at the end of a Billing Period.
6.4. In the absence of a valid Subscription (after its expiry or termination), Credits from Packs are frozen: they are retained in the Customer’s account and become available again once a new Subscription is taken out.
6.5. Order in which Credits are consumed: the Credits of the current Billing Period of the Subscription are consumed first, and Credits from Packs second.
6.6. Payment for a Pack is made as a one-off payment at the moment of purchase. The purchase of a Pack does not constitute a Subscription and is not renewed automatically.
7. Subscription and recurring payments
7.1. Consent to recurring payments. By paying for the first Billing Period of the Subscription and ticking the checkbox consenting to automatic renewal, the Customer confirms that they have read and agree to the terms of this Offer and gives the Contractor consent, given in advance, to the regular automatic charging of the Subscription price to the bank card (or other means of payment) used for the first payment, without re-entering the payment details and without separate confirmation of each subsequent payment.
7.2. The first payment is charged at the moment the Subscription is taken out, in the amount of the full price of the selected Tariff for the first Billing Period.
7.3. Procedure for subsequent charges. The Subscription is renewed automatically for each subsequent Billing Period on the terms in force as at the renewal date. The next charge, in the amount of the Tariff price, is initiated 24 (twenty-four) hours before the end of the current paid Billing Period and may be effected within 24 (twenty-four) hours of initiation, Moscow time (the time at which the transaction completes depends on the Payment Agent and on the Customer’s bank).
7.4. Information displayed before payment. On the Subscription checkout screen, the Customer is shown: the name of the Tariff, the price and the Billing Period, a notice of automatic renewal, links to this Offer and to the Privacy Policy, as well as a checkbox — not ticked in advance — consenting to auto-renewal and recurring payments.
7.5. Failed charge. If the next charge is not completed (insufficient funds, bank restrictions, etc.):
- the Contractor retries the charge no more than 3 (three) times at intervals of 24 (twenty-four) hours;
- during the retry period (up to 72 hours) access to the Service is retained, and a corresponding notice is displayed to the Customer in the Personal Account;
- if all attempts are unsuccessful, the Subscription is terminated, access to the Service ceases and no further charges are made. The Customer may take out a new Subscription at any time.
7.6. Cancellation of the Subscription (disabling auto-renewal). The Customer may disable auto-renewal of the Subscription at any time and free of charge in one of the following ways:
- in the Application: the “Subscription” section → “Cancel” button (with confirmation of the action);
- by sending a request to the support e-mail address support@tapntalk.world, stating the e-mail address of the account.
7.7. After auto-renewal is disabled, no further charges are made. Access to the Service under the Subscription is retained until the end of the Billing Period already paid for. Until the end of the paid Billing Period, the Customer may resume auto-renewal in the Personal Account (the “Resume” button).
7.8. Information about the Subscription status, the date of the next charge and the date on which access ends is displayed in the Personal Account.
7.9. Disabling auto-renewal via the Personal Account takes effect immediately. A cancellation request sent by e-mail is processed no later than 1 (one) business day; from the moment the request is received, the Contractor does not initiate any new charges under the Customer’s Subscription.
8. Refunds
8.1. Erroneous charges. A charge is deemed erroneous if it was made as a result of a technical error, including: a repeated (double) charge for a single Billing Period; a charge made after the Customer disabled auto-renewal; a charge exceeding the agreed price of the Tariff; a charge made outside the agreed frequency; any other charge not provided for by this Offer.
8.2. In the event of an erroneous charge, the Customer may send an enquiry to support@tapntalk.world, stating the e-mail address of the account, the date and amount of the charge, and a description of the circumstances. The Contractor accepts the enquiry on the day of receipt, ceases initiating new recurring payments under the disputed Subscription until the review is completed, and reviews the enquiry within no more than 3 (three) business days.
8.3. Where an erroneous charge is confirmed, the Contractor refunds the full amount of the erroneous charge to the same payment instrument from which the payment was made, within 10 (ten) calendar days from the date on which the error was confirmed. The actual crediting time depends on the Customer’s bank.
8.4. Withdrawal from the Service. The Customer may withdraw from the Service at any time in accordance with Article 32 of Law of the Russian Federation No. 2300-1 of 7 February 1992 “On Protection of Consumer Rights”, by sending an enquiry to support@tapntalk.world. Upon withdrawal, the amount paid is refunded less the expenses actually incurred by the Contractor in connection with the performance of the Contract. Expenses actually incurred comprise the value of the Service proportionate to the elapsed part of the paid Billing Period and to the Credits actually consumed.
8.5. Service of inadequate quality / Service not rendered. If the Service was not provided or was provided with material defects through the fault of the Contractor (for example, prolonged unavailability of the Service), the Customer may demand a refund of the amount paid in full or in proportion to the period of unavailability of the Service. The enquiry is sent to support@tapntalk.world and is reviewed within no more than 10 (ten) calendar days.
8.6. Refunds are made by the same method by which the payment was made, through the Payment Agent. If a refund to the original payment instrument is technically impossible, the refund method is agreed with the Customer in accordance with the applicable law.
8.7. This Section does not limit the Customer’s rights provided for by the laws of the Russian Federation, including the Law “On Protection of Consumer Rights”.
9. Changes to prices and terms
9.1. The Contractor may change the prices of the Tariffs and Credit Packs, as well as the terms of this Offer, by notifying the Customer no less than 10 (ten) calendar days before the date on which the changes take effect, by publishing the new version of the Offer on the Website and/or by a notice in the Application or to the Customer’s e-mail address.
9.2. The new Subscription price applies only to Billing Periods commencing after the changes take effect. A Billing Period already paid for is not recalculated.
9.3. If the Customer does not agree with the new price or terms, the Customer may, before the date on which the changes take effect, disable auto-renewal in accordance with Section 7 of this Offer. Continued use of the Service after the changes take effect signifies the Customer’s agreement with the new terms.
10. Settlement procedure and confirmation of payment
10.1. All settlements under the Contract are made in Russian roubles by non-cash means through the Payment Agent — Robokassa LLC (ООО «Робокасса»). The available payment methods (bank cards, the Faster Payments System (SBP) and others) are displayed on the Payment Agent’s payment page.
10.2. Payment details (card number and other data) are entered by the Customer on the Payment Agent’s secure page. The Contractor does not receive, store or process Customers’ bank card data.
10.3. The Contractor is a professional income tax payer (self-employed). The fiscal receipt is issued in accordance with Federal Law No. 422-FZ of 27 November 2018 using the “Robocheki” service and is sent to the Customer at the e-mail address provided upon registration/payment.
10.4. The Contractor’s obligation to provide access to the Service is deemed performed from the moment the payment is confirmed by the Payment Agent.
11. Rights and obligations of the Parties
11.1. The Contractor undertakes to:
- provide access to the Service to the extent corresponding to the Tariff paid for and the Packs purchased;
- ensure the confidentiality of the Customer’s personal data in accordance with the Privacy Policy and Federal Law No. 152-FZ of 27 July 2006 “On Personal Data”;
- review Customers’ enquiries within the time limits established by this Offer;
- not initiate recurring payments after the Customer has disabled auto-renewal.
11.2. The Contractor is entitled to:
- suspend access to the Service to carry out scheduled maintenance, notifying Customers where possible;
- terminate the Customer’s access to the Service in the event of the Customer’s breach of the terms of this Offer, with notice;
- modify the functionality of the Service, provided that this does not reduce the volume of the Service paid for in the current Billing Period.
11.3. The Customer undertakes to:
- provide accurate information upon registration;
- not transfer access to their account to third parties;
- not use the Service for purposes contrary to the laws of the Russian Federation;
- not take any actions aimed at disrupting the normal operation of the Service (circumventing restrictions, automated requests made outside the Application, etc.);
- pay for the Service in good time.
11.4. The Customer is entitled to:
- use the Service to the extent of the Tariff and Packs paid for, for personal non-commercial purposes;
- disable auto-renewal and claim a refund in accordance with Sections 7 and 8 of this Offer;
- contact support at support@tapntalk.world.
12. Liability of the Parties
12.1. For non-performance or improper performance of their obligations under the Contract, the Parties bear liability in accordance with the laws of the Russian Federation.
12.2. The Service is provided “as is” as regards the quality of voice translation: the Contractor does not guarantee absolute accuracy of translation and bears no liability for the consequences of the Customer’s use of the translation results.
12.3. The Contractor bears no liability for failures caused by: a malfunction of the Customer’s device or software; the absence or poor quality of the Customer’s connection; the acts (or omissions) of telecom operators, the Payment Agent or banks; or other circumstances beyond the Contractor’s reasonable control.
12.4. The Contractor’s aggregate liability under the Contract is limited to the amount actually paid by the Customer for the last Billing Period, except where otherwise provided by mandatory provisions of the laws of the Russian Federation.
12.5. The Contractor bears no liability for non-performance of obligations where such non-performance occurred through the fault of the Customer.
13. Confidentiality and personal data
13.1. By taking out a Subscription and/or registering an account, the Customer consents to the processing of their personal data in accordance with the Privacy Policy and the Consent to Personal Data Processing published on the Website and in the Application.
13.2. The Parties undertake to maintain the confidentiality of information obtained in the course of performance of the Contract, except for information which must be disclosed by law or which is publicly available.
13.3. Personal data is processed in accordance with Federal Law No. 152-FZ of 27 July 2006 “On Personal Data” and Federal Law No. 149-FZ of 27 July 2006 “On Information, Information Technologies and Information Protection”.
14. Force majeure
14.1. The Parties are released from liability for non-performance or improper performance of their obligations under the Contract if proper performance proved impossible due to circumstances of insuperable force: extraordinary circumstances that are unavoidable in the given conditions, including prohibitive acts of public authorities, epidemics, blockade, embargo, earthquakes, floods, fires, other natural disasters, as well as large-scale failures of communication networks and of the Internet beyond the Parties’ control.
14.2. The Party affected by circumstances of insuperable force must notify the other Party within 30 (thirty) calendar days.
14.3. If circumstances of insuperable force persist for more than 60 (sixty) calendar days, either Party may withdraw from the Contract unilaterally and out of court.
15. Term of the Offer and of the Contract
15.1. This Offer takes effect from the moment it is published on the Website and remains in force until it is revoked by the Contractor.
15.2. The Contract takes effect from the moment the Customer accepts the Offer and remains in force until the Parties have fully performed their obligations and, as regards the Subscription, until the end of the last paid Billing Period.
15.3. The Contractor may revoke the Offer or amend its terms in accordance with Section 9. Amendments do not apply to Billing Periods already paid for.
16. Dispute resolution
16.1. All disputes are resolved through negotiations. A pre-trial (claim) procedure is mandatory: the claim is sent to the e-mail address support@tapntalk.world and is reviewed within 10 (ten) calendar days from the moment of receipt.
16.2. If no agreement is reached, the dispute is referred to a court in accordance with the laws of the Russian Federation. A Customer who is a consumer may bring an action before the court at their place of residence in accordance with Article 29 of the Civil Procedure Code of the Russian Federation and Article 17 of the Law “On Protection of Consumer Rights”.
16.3. The law of the Russian Federation applies to the relations between the Parties.
16.4. The language of the Contract and of communication between the Parties is Russian.
17. Contractor’s details
Contractor: Sergei Vladimirovich Shestopalov
Status: self-employed (professional income tax payer, Federal Law No. 422-FZ)
INN (taxpayer identification number): 614706689424
Phone: +7 903 656-08-07
Support e-mail: support@tapntalk.world
Website: https://tapntalk.world/
Annex No. 1. Text of the consent displayed when taking out a Subscription
☐ I accept the terms of the Public Offer and consent to the automatic renewal of the Subscription and to the regular charging of its price to the bank card used for the first payment, without re-entering the card details. The price and period of the Subscription are shown on the payment screen. The Subscription remains in force until cancelled. Auto-renewal can be disabled at any time in the Application (the “Subscription” section → “Cancel”) or at support@tapntalk.world.
Note: the consent checkbox must not be ticked in advance; the name of the Tariff, its price and the billing period are displayed on the same screen.